| Service Channel |
Content |
| Customer Service Hotline |
- Customer service hotline: customer service hotlines are established to provide customers with audio and dedicated personnel services.
- Online customer services: The SinoTrade website provides various inquiries and transaction functions as well as online telephone to connect to customer service personnel for services.
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| Smart Customer Service |
- Natural language processing technologies are used to provide customers with a variety of financial services and product advice, providing interactive services at a tap at anytime and anywhere. Customers ask questions orally or in writing through mobile banking, and smart customer service will reply in speech sound and also display text at the same, clear and convenient. The Bank can provide customers with several common account functions via identity verification and can also choose to transfer customers to a customer service representative, providing seamless services.
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| Online Financial Advisor |
- Using telephones, emails, and SMS to provide comprehensive investment, wealth management, and consulting services to actively satisfy customer needs.
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| Virtual Channel |
- SinoTrade website, official LINE account, SinoPac Securities’ Website, SinoPac Securities’ App, official Facebook page.
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| Physical Channel |
- There are 44 service locations in Taiwan.
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| Seminar |
- Wealth management briefings, seminars, or related events are organized based on business characteristics, in order to interact with customers and collect their opinions.
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| Website link |
- The official websites of SinoPac Holdings and its subsidiaries have Client Data Protection Measures, text customer services section SinoPac Chatbot-Smart Fun and 24-hour service hotline. The websites of SinoPac Securities provide "Contracts for Cross-Sale of Products" for related parties to view their rights and interests and seek advice.
Client Data Protection Measures
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SinoPac Securities Contracts for Cross-Sale of Products
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