Promotion Policy for Inclusive Finance
The financial industry is not only seen as a key force in guiding other sectors but is also expected to implement financial inclusion, providing opportunities for disadvantaged groups to improve their circumstances. SinoPac Holdings actively responds to the Financial Supervisory Commission's (FSC) policies on inclusive finance and aligns with the United Nations Sustainable Development Goals by establishing two major action plans: "Enhancing Accessibility of Financial Services" and "Supporting the Growth of Small and Micro Enterprises." These initiatives aim to provide more convenient and tailored financial services to small and medium-sized enterprises (SMEs) and financially vulnerable groups. Additionally, activities and seminars are organized to help improve the financial literacy of these groups, enabling them to make informed financial decisions in the future. This approach ensures that individuals and businesses from diverse backgrounds can access suitable financial services in an open, equal, and diverse manner, thereby achieving the goal of financial inclusion. SinoPac Securities follows the policies of its parent company, SinoPac Holdings, by understanding the needs and preferences of target groups to develop innovative inclusive financial products and services.
Implementing Financial Friendliness
SinoPac Securities aims to cultivate a top-down culture of financial friendliness. In 2022, the Board of Directors approved the revision of the "Principles and Strategies for Treating Customers Fairly," which included the addition of friendly service principles and compliance with the "Financial Friendly Service Standards for the Securities Industry." Based on the "Member Financial Friendly Service Standards" established by the Securities Association, appropriate friendly service measures are provided according to the needs of different categories of individuals, including accessibility measures related to the environment, communication, services, products, information, audits, statistics, and announcements.
To implement financial friendliness, SinoPac Securities has designated the General Manager as the supervisor for treating customers fairly, with the General Manager's office acting as the dedicated department. A Financial Friendly Service Team has been established to coordinate the promotion of fair treatment across the company. Regular tracking of annual improvement measures from various units is conducted, with quarterly reports to the Treating Customers Fairly Committee. At least once a year, the Board of Directors is updated on the implementation of the annual plan and self-assessment results. SinoPac Securities also subsidizes employees for language and sign language courses, and annually trains account opening personnel and trading staff according to the "Financial Friendly Service Standards." A reward scheme, such as adding points for friendly service to channel KPIs, encourages fair treatment of individuals with disabilities.
In 2024, SinoPac Securities obtained the "AAA Level Certification" for the accessibility of its Financial Friendly Service section on its website and established an "Accessible Reservation Service," allowing customers to choose branches that meet their specific needs. The fair treatment section of the official website continues to be optimized, with new visual elements, shortcut links, and information on friendly services, heartwarming stories, and activities, offering more friendly and high-quality services.