SinoPac Securities attaches great importance to the opinions of customers. In order to ensure the implementation of customer rights, it conducts customer satisfaction surveys every year.
Customer Satisfaction Survey Results
| Survey | 2019 Survey results | 2020 Survey results | 2021 Survey results | Respondents/Sampling Method |
|---|---|---|---|---|
| Annual Customer Satisfaction Survey | Overall satisfaction was 88% Account opening recommendation reached 82% (4,002 samples) |
Overall satisfaction was 89% Account opening recommendation reached 86% (3,960 samples) |
Overall satisfaction was 89% Brand recommendation reached 86% (7,766 samples) |
Questionnaires are e-mailed to understand the satisfaction and opinions of natural person customers with respect to "accounting opening," "transaction," "service," and "marketing." |
| Customer opinion survey | Collected 55 praises and recommendations from customers. | Collected 153 praises and recommendations from customers. | Collected 128 praises and recommendations from customers. | The Customer Service Center understands customers' satisfaction with the Company through calls and mail, and further understands their opinions and asks them to provide recommendations. |
| Telephone customer service satisfaction survey | Customer satisfaction reached 99.6%. The sampling ratio was 2.08% and collected a total of 967 effective questionnaires. |
Customer satisfaction reached 99.46%. The sampling ratio was 3.95% and collected a total of 4,058 effective questionnaires. |
Customer satisfaction reached 99.36%. The sampling ratio was 3.78% and collected a total of 4,350 effective questionnaires. |
For customers who actively call the customer service hotline, after services are provided by dedicated personnel, customers are transferred to the voice system if they are willing to take the satisfaction survey. |