Customer Feedback Mechanisms

Customer Feedback Mechanisms
  • Customer Feedback Mechanisms

SinoPac Securities provide customers with a multiple feedback mechanism, so that their valuable opinions and their problems faced can be heard and sorted out in a timely manner.

Customer Service and Feedback Mechanism

Service Channel Content
Customer Service Hotline
  • Customer service hotline: customer service hotlines are established to provide customers with audio and dedicated personnel services.
  • nline customer services: The SinoTrade website provides various inquiries and transaction functions as well as online telephone to connect to customer service personnel for services.
Smart Customer Service
  • Adopts natural language processing technologies to provide customers with various financial services and product consultation for instantaneous one-click interactive services.
Online Financial Advisor
  • Broke through the boundaries of physical branches and improved the traditional telemarketing service model by setting up exclusive online wealth management specialists for customers. The specialists use telephones, emails, and SMS to provide comprehensive investment, wealth management, and consulting services to actively satisfy customer needs.
Virtual Channel
  • SinoTrade website, SinoPac iLeader, line official account.
Physical Channel
  • There are 47 service locations in Taiwan.
  • Wealth management seminars, lectures or related activities are organized based on business needs to interact with customers and collect their opinions.
Website link
  • Client Data Protection Measures”, “One-Touch Customer Service” customer chat service section and 24-hour service hotlines have been established on the websites of SinoPac Holdings and its subsidiaries. Contracts for cross-sale of products are also available on the websites of Bank SinoPac and SinoPac Securities for stakeholders to review their rights and make inquiries. 
Client Data Protection Measures

SinoPac Securities Contracts for Cross-Sale of Products