SinoPac Securities has established the " Treating Customers Fairly Principle" related regulations to ensure that the products and services provided to customers, from design, advertising, sales, contract fulfillment and service consultation, etc., are treated fairly to customers. Meanwhile, SinoPac Securities has set up a complete consumer appeal and dispute handling mechanism. In case of customer appeals or financial consumer disputes in various businesses, we will be handled in accordance with relevant regulations. SinoPac Securities attaches great importance to the protection of financial consumers, regards the principle of treating customers fairly as the core of the corporate culture, and makes it a value system and code of conduct to follow together, so that employees can follow in protecting the rights and interests of customers, and strengthens employees to comply with the relevant laws and regulations of financial consumer protection. Enhance consumers' confidence in SinoPac Securities to achieve the sustainable operation and development.