Digital service-related indicators
| Item | 2021 | 2022 | 2023 |
|---|---|---|---|
| Number of accounts opened online | 148,449 | 112,556 | 98,568 |
| Total number of accounts opened | 177,783 | 137,377 | 121,744 |
| Ratio of accounts opened online (Number of accounts opened online/Total number of accounts opened) |
84% | 82% | 81% |
| Ratio of electronic transactions % (Amount of electronic transactions/Total transaction amount that year) |
82% | 83% | 85% |