Digital service-related indicators
Since 2019, SinoPac Securities has launched the "DAWHOTOU" digital wealth management investment account, significantly increasing the proportion of online account openings. From 2021 to the present, over 80% of investors have completed the entire process online, allowing them to simultaneously open accounts for Taiwan stocks and overseas sub-brokerage services in one go. This convenient account opening service enhances the digital experience for customers and has made significant contributions to social media presence, customer satisfaction, and operational efficiency.
In 2024, SinoPac Securities will continue to improve the "IPO Subscription Express" service, providing funding services for Taiwan stock subscriptions, and promote the online quick application service for "non-restricted purpose loan business" on its trading platform. Additionally, it will offer investors the ability to apply online for adjustments to their securities trading limits, meeting the investment and financial needs of customers.
| Item | 2022 | 2023 | 2024 |
|---|---|---|---|
| Number of accounts opened online | 112,556 | 98,568 | 132,316 |
| Total number of accounts opened | 137,377 | 121,744 | 163,518 |
| Ratio of accounts opened online (Number of accounts opened online/Total number of accounts opened) |
82% | 81% | 81% |
| Ratio of electronic transactions % (Amount of electronic transactions/Total transaction amount that year) |
83% | 85% | 85% |