Digital service-related indicators
Since 2019, SinoPac Securities has launched the "DAWHOTOU" digital wealth management investment account, significantly increasing the proportion of online account openings. From 2021 to the present, over 80% of investors have completed the entire process online, allowing them to simultaneously open accounts for Taiwan stocks and overseas sub-brokerage services in one go. This convenient account opening service enhances the digital experience for customers and has made significant contributions to social media presence, customer satisfaction, and operational efficiency.
In 2025, SinoPac Securities launched the “Rich Stock Agent” shareholder services platform. The platform is the first in the market to provide online services for updating dividend payment bank account information, accessing shareholder meeting souvenir distribution and ex-dividend/ex-rights information, reissuing shareholder meeting notices, and reserving shareholder meeting souvenirs, effectively improving service efficiency and reducing branch visits and manual inquiries.
| Item | 2023 | 2024 | 2025 |
|---|---|---|---|
| Number of accounts opened online | 98,568 | 132,316 | 147,643 |
| Total number of accounts opened | 121,744 | 163,518 | 200,513 |
| Ratio of accounts opened online (Number of accounts opened online/Total number of accounts opened) |
81% | 81% | 74% |
| Ratio of electronic transactions % (Amount of electronic transactions/Total transaction amount that year) |
85% | 85% | 83% |